Refund Policy

1. General Policy (No Refunds)

All purchases made on our website are final and non-refundable.

We do not offer refunds for change of mind, dislike of taste, or any other personal preference once the order has been successfully placed and delivered.

2. Exceptions – Damaged or Defective Products Only

Refunds or replacements are only considered if the product you receive is damaged, defective, or not in usable condition at the time of delivery.

To be eligible, the damage must be clearly visible and not caused by improper handling or storage after delivery.

3. Mandatory Unboxing / Damage Video

You must record a clear unboxing video from the moment you open the parcel, showing the outer packaging and shipping label, the process of opening the box, the inner packaging, and the actual damaged product.

This video is compulsory and will be used by our team and courier partners to verify the issue before any refund or replacement is approved.

4. How to Raise a Damage Claim

Step 1: Record the full unboxing and damage video as described above.

Step 2: Take close-up photos of the damaged item and packaging.

Step 3: Contact us within 24–48 hours of delivery through our official support channel mentioned on the website and share your order number, registered contact details, and the unedited unboxing video and photos of the damage.

Claims raised after this time window or without proper video proof may not be accepted.

5. Resolution – Refunds or Replacements

Once we receive and verify your video and photos, we will decide whether a refund, replacement, or store credit is applicable.

If approved, refunds (where applicable) will be processed to your original payment method or as store credit within a reasonable time frame, depending on your bank or payment provider.

6. Cases Not Eligible for Refund

No unboxing or damage video is provided, or the video does not clearly show the issue.

The complaint is raised after 24–48 hours from the delivery time.

The product is used, partially consumed, or damaged due to improper storage or handling by the customer.

Minor variations in colour or packaging design that do not affect product quality or safety.

7. Legal Rights

This policy is in addition to any rights you may have under applicable consumer protection laws, which may provide remedies for defective or misdescribed goods.

8. Contact Us

For any questions regarding refunds for damaged products, please contact us through the details provided on our website’s Contact page along with your order number and supporting video and images.