Return & Refund Policy

Last updated: 07/04/2026

At Buyu Foods, we are committed to delivering high-quality products and ensuring a smooth customer experience.

Due to the nature of our products (food and consumables), we do not accept general returns. However, we do offer refunds or replacements under certain conditions as outlined below.

1. Return Policy

We only accept return/replacement requests in the following cases:

- The product received is damaged during transit  
- The product is defective or not in usable condition  
- An incorrect product has been delivered  

Since our products are consumable, returns are not accepted for:

- Change of mind  
- Taste preferences  
- Opened or used products (unless defective)  

2. Refund Policy

If your request is approved after verification:

- You may receive a **replacement product**, or  
- A **refund to your original payment method**, or  
- **Store credit**, depending on the situation  

Refunds (if applicable) will be processed within **5–7 business days**.

3. Timeframe for Claims

To be eligible for a return, replacement, or refund:

- You must notify us within **48–72 hours of delivery**

Claims made after this period may not be accepted.

4. How to Raise a Request

To request a return, replacement, or refund:

- Share your **order number**  
- Provide **clear photos of the product and packaging**  
- (Optional but recommended) Share an **unboxing video** for faster resolution  

You can contact us through our Contact Us page or via the details below.

5. Verification Process

Once your request is received:

- Our team will review the submitted details  
- We may contact you for additional information if required  
- A decision will be made within a reasonable timeframe  

6. Non-Eligible Cases

Requests may not be accepted in the following situations:

- No proof of damage or issue provided  
- Product has been used, consumed, or tampered with  
- Damage caused due to improper storage after delivery  
- Minor variations in packaging, labeling, or color  

7. Customer Commitment

We aim to resolve all genuine customer concerns in a fair, transparent, and timely manner.

8. Legal Rights

This policy is in addition to your rights under applicable consumer protection laws in India.

9. Contact Us

For any queries or to raise a request:

Email: info@buyufoods.com 
Phone: +91-94804 49844
Address: W-45, Road No 9A, Nandur Ind, Area Women's Park, Kalaburagi, Karnataka - 585101